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Jordan A. Rivera
Operations Manager
Professional Summary
Results-driven operations manager with 9+ years streamlining processes, leading cross-functional teams, and delivering measurable cost savings across high-growth companies.
Experience
Operations Manager2020 - Present
Northwind Logistics · San Francisco, CA
- Own end-to-end operations for a 60-person regional team.
- Redesigned the fulfillment workflow, cutting order cycle time from 48h to 19h.
- Negotiated vendor contracts saving $1.2M annually without service loss.
- Built a KPI dashboard adopted company-wide across five departments.
Operations Lead2016 - 2020
Brightline Retail Group · Oakland, CA
- Scaled warehouse throughput 3x while holding headcount flat.
- Introduced demand forecasting that reduced stockouts by 38%.
- Mentored six coordinators; three were promoted within two years.
Operations Analyst2013 - 2016
Cedar & Vine Co. · San Jose, CA
- Automated weekly reporting, saving ~10 analyst-hours per week.